Services

Jira & Atlassian Services

ERBAR Consulting provides architecture, transformation and implementation services across the Atlassian ecosystem. Our focus is on complex environments where Jira is a critical part of business or IT operations.

Jira Architecture & Solution Design

We design Jira environments around business processes, organizational structures, security requirements and long-term scalability.

  • Jira solution architecture
  • Jira Service Management architecture
  • Project and workflow architecture
  • Permission and security models
  • Configuration governance
  • Custom field strategy
  • Enterprise standardization
  • Technical debt reduction
  • Target architecture design
  • Platform governance

Atlassian Cloud Migration

Cloud migration is not simply infrastructure relocation. It is an architectural transformation. We help organizations assess existing Jira environments, identify legacy dependencies and redesign solutions for Atlassian Cloud.

  • Migration assessment
  • Jira Data Center to Cloud migration
  • Application compatibility analysis
  • Customization assessment
  • Cloud solution redesign
  • Workflow and automation transformation
  • Configuration and data mapping
  • Data cleansing
  • Migration scripting
  • Test migration and reconciliation
  • Cutover planning
  • Post-migration validation

Workflow & Process Automation

We design and implement automation across Jira workflows and business processes, reducing manual work while keeping business logic transparent and maintainable.

  • Workflow conditions, validators and post functions
  • Jira Automation
  • Jira Expressions
  • ScriptRunner and JMWE
  • Groovy and Nunjucks
  • Scheduled and event-driven processing
  • External API calls
  • Integration orchestration

ITSM & Process Digitalization

We design and implement service management processes using Jira Service Management, combining ITIL principles with the real operating model of the organization.

  • Incident Management
  • Service Request Management
  • Change Management
  • Problem Management
  • Approval workflows
  • SLA and escalation models
  • Service ownership
  • Customer portal and request type architecture
  • Queue design
  • Operational reporting

Assets & CMDB

A CMDB is valuable only when its data can be trusted and used. We design Assets and CMDB architectures integrated directly into Jira and JSM processes.

  • Object schema and data model architecture
  • Object types, attributes and relationships
  • Ownership and permissions
  • AQL
  • Imports and synchronization
  • Automation
  • External data sources
  • CMDB integration
  • Data cleansing and deduplication

Enterprise Integrations

Jira rarely operates independently in an enterprise environment. We design and implement integrations between Jira and third-party systems.

  • REST APIs and webhooks
  • CRM and ITSM platforms
  • Identity and organizational systems
  • CMDB platforms
  • Middleware
  • External workflow engines
  • Reporting systems
  • Authentication, retries, idempotency and monitoring

Jira Cloud Custom Development

When standard Jira functionality or existing Marketplace applications do not meet the requirement, ERBAR Consulting can design and develop dedicated Jira Cloud components.

  • Custom Jira interfaces
  • Workflow extensions
  • Custom user interactions
  • Integration components
  • Business-specific functionality
  • Automation utilities
  • Atlassian Forge applications
  • Lightweight Marketplace applications

Agile & Organizational Transformation

Technology alone does not make an organization Agile. We help organizations translate new operating models into Jira.

  • Agile process design
  • Scrum and Kanban models
  • Work hierarchy
  • Project and portfolio management
  • Planning models
  • Reporting
  • Governance
  • Roles and responsibilities

Jira Audit & Optimization

Large Jira environments frequently contain years of accumulated configuration and technical debt. We perform structured assessments and produce an actionable optimization roadmap.

  • Workflows and custom fields
  • Field contexts and screens
  • Schemes and permissions
  • Automation and scripts
  • Applications and Assets
  • Integrations
  • Platform performance
  • Duplicated and obsolete configuration
  • Maintainability risks

Data Cleansing & Transformation

Data quality is often one of the largest risks in Jira migration and transformation projects.

  • Duplicate and obsolete data analysis
  • Orphaned data analysis
  • Field usage analysis
  • Identity and user mapping
  • Data normalization
  • Migration mapping
  • Transformation scripts
  • Reconciliation
  • Post-migration validation

Training & Knowledge Transfer

Every technical implementation must ultimately be understood by the people operating and using it.

  • Jira administrator training
  • Power-user and end-user training
  • Process training
  • Technical and user documentation
  • Architecture documentation
  • Governance documentation
  • Knowledge transfer

Complex Jira is our domain. Whether the challenge is a Cloud migration, ITSM redesign, enterprise integration, legacy cleanup or a process Jira does not support out of the box, ERBAR Consulting can design the architecture and deliver the solution.

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